Complaints

How to proceed with complaints

Send the claimed goods to us as a package either by courier, post or courier.

If you send the goods to us by post, do not send it as a registered letter but as a package.

Code of our company in the courier for the returned package: 99601026 Dictate this code at the branch of the courier and they will return the package to us

Send the invoice, warranty card (if it was delivered with the goods) and the complaint document, which you can download here:

Reklamačný_formulár_v1

 

Follow the instructions on the document and don't forget to briefly summarize the description of the defect and contact you.

Communication regarding service / complaint: 0951 727 707 (from 9:30 to 12:30)