General terms and conditions
Online store roy.sk
I. Introductory provisions and definitions
1.1. These General Terms and Conditions (hereinafter referred to as the "GTC") govern the legal relations between the company
Business name: ROY.SK s.r.o.
Registered seat: Vlkanovská 127, Vlkanová 976 31, Slovak Republic
Registered in the Register of the District Court of Banská Bystrica, Section Sro, File No. 26201 / S
VAT number: SK2023982488
Bank account: SK6109000000005058397488
The seller is a VAT payer / Value added tax /
(hereinafter also “Seller”) and any person who is the Buyer of goods or services offered by the Seller on the Seller's Website and who acts as a consumer in accordance with other provisions of these General Terms and Conditions and applicable laws defining the consumer, within the applicable Slovak legislation. of the Republic, in particular the laws: Act no. 102/2014 Coll. on consumer protection in the sale of goods or provision of services on the basis of a contract concluded at a distance or a contract concluded outside the premises of the Seller, as amended, Act no. 250/2007 Coll. on consumer protection, as amended, Act no. 22/2004 Coll. on electronic commerce as amended, Act no. 40/1964 Z.z. Civil Code as amended, Act no. 250/2007 Coll. on consumer protection, as amended.
1.1.1. Email contact and telephone contact to the Seller is:
Tel. No .: 0911 734 775
1.1.2.Address for sending documents, complaints, withdrawals from contracts, etc. is an:
ROY.SK s.r.o., Vlkanovská 127, Vlkanová 976 31, Slovak republic
1.2 These General Terms and Conditions govern the legal relations between the Buyers, who are consumers and the Seller.
1.3. The term Internet shop is identical to the term Electronic shop and the term Website.
1.4. The Buyer is any person (natural person or legal entity) who sent the order via the electronic order form using the Seller's website, or other means of distance communication.
1.5. The consumer is the Buyer, who is a natural person and who does not act within the scope of his business activities when concluding the purchase contract through the Seller's Website.
1.6. For contractual relations (as well as other legal relations that may result from the contractual relationship) with the Buyers, who act in the position of legal entities, resp. with natural persons - entrepreneurs who act within the scope of their business activities / Buyers who do not act as consumers / are subject to the provisions of Act no. 513/1991 Coll. Commercial Code as amended.
1.7. For the purposes of these General Terms and Conditions, a distance contract means an agreement agreed and concluded exclusively by one or more means of distance communication without the simultaneous physical presence of the Seller and the consumer, in particular by using the website or other means of distance communication.
1.8 The term Purchase Agreement includes a purchase agreement for products and a contract for the supply of services, in the sense of the text stated in these Business Conditions.
1.9. Products (hereinafter also "Things") are goods or services that are intended for sale and are also published on the Seller's Website.
1.10. The seller is also the operator of the electronic system through which it operates a website on a domain called roy.sk
1.11.The competent authorities supervising legality in the field of consumer protection are:
Inspectorate of the Slovak Trade Inspection
based in Banská Bystrica for the Banská Bystrica region
Dolná 46, 974 00 Banská Bystrica 1
tel. no. 048/412 49 69, 048/415 18 71, 048/415 18 73
fax no. 048/412 46 93
web link for submission of complaints: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi
1.12. Complaints or suggestions may also be addressed by the Buyer directly to the Seller at the address specified in point 1.1.2. of these GTC. At the same time, the Seller recommends that the Buyers address complaints and suggestions (due to the acceleration of the equipment) to the Seller to the Seller's email address: email@example.com
Any complaint or complaint will be assessed and processed by the Seller within 10 working days of its receipt. The Seller informs the Buyer about its equipment in the same form as the Buyer delivered the complaint or complaint to the Seller.
1.13. Pursuant to §3, par. 1, letter n), Act no. 102/2014 Coll. The Seller informs the consumer that there are no specific codes of conduct to which the Seller has committed itself to complying, where the Code of Conduct means an agreement or set of rules defining the Seller's conduct which has undertaken to comply with this Code of Conduct in relation to one or more specific commercial practices, or commercial sectors, if
to the website.
XI. Purposes of the processing of personal data of the data subject and the time of processing of personal data
6.1.The purposes of the processing of personal data of the Data subject are in particular:
6.1.1. Registration, creation and processing of contracts and client data for the purpose of concluding contracts with third parties.
6.1.2. Processing of accounting documents and documents related to the business activity of the Operator.
6.1.3.compliance with legal regulations in connection with the archiving of documents and papers e.g. according to law no. 431/2002 Coll., Act on Accounting as amended and other relevant regulations.
6.1.4. Activities of the Operator in connection with the fulfillment of the application, order, contract and similar institutes of the Affected Person.
6.1.5. Newsletter, marketing and similar advertising activities of the Operator. In the case of granting the consent of the Affected Person to the Operator with marketing and similar advertising activities.
6.2.Personal data of the Affected Person The Operator keeps only for the necessary time necessary for the purposes of performance of the contract and their subsequent archiving in accordance with the legal deadlines imposed on the Operator by legal regulations. If the Affected Person has agreed to the sending of advertising emails and similar offers, the personal data of the Affected Person are processed for these purposes until the Affected Person withdraws his / her consent. However, for the longest period of 10 years.
VII. Legal basis for the processing of personal data of the Data subject
7.1. The legal basis for the processing of personal data of the data subjects is, depending on the specific personal data processed and the purpose of their processing, the consent of the data subjects to the processing of personal data.
7.2 In the event that the Operator performs the processing of personal data based on the consent of the Affected Person, this processing will be started only after the given consent has been given by the Affected Person.
7.3. In the event that the Operator processes the personal data of the Affected Person for the purposes of negotiating pre-contractual relations and concluding and fulfilling the purchase contract, and the related delivery of goods, product or service. The person concerned is obliged to provide personal data for the proper performance of the purchase contract, otherwise it is not possible to ensure performance. Personal data for that purpose shall be processed without the consent of the data subject.
VIII. Recipients or categories of recipients of personal data
8.1.The recipients of the personal data of the Data subject will or may at least be:
8.1.1. Statutory bodies or their members of the Operator.
8.1.2.persons performing work activities in an employee or similar relationship for the Operator.
8.1.3. The Operator's sales representatives and other persons cooperating with the Operator in the performance of the Operator's tasks. For the purposes of this document, all natural persons performing dependent work for the Operator on the basis of an employment contract or agreements on work performed outside the employment relationship will be considered employees of the Operator.
8.1.4.The recipients of the data subject will also be the operator's associates, its business partners, suppliers and contractual partners, in particular: accounting company, company providing services related to software creation and maintenance, company providing legal services to the operator, company providing advice to the operator , companies providing transport and delivery of products to buyers and third parties, marketing companies, companies operating social networks, companies providing payment gateways and other payment methods.
8.1.5.The recipients of personal data will also be courts, law enforcement agencies, the tax office and other state authorities, if so provided by law. The personal data will be provided to the Operators by the given authorities and state institutions on the basis of and in accordance with the legal regulations of the Slovak Republic.
8.1.6.List of third parties - intermediaries and recipients who process personal data of the Affected Person:
Slovenská pošta, a.s., Partizánska cesta 9, 975 99 Banská Bystrica, IČO: 36631124 - third entity providing transport services
Direct Parcel Distribution SK, s.r.o., with its registered office at Technická 7, 82104 Bratislava, ID number: 35834498 - the third entity providing transport services
Packeta Slovakia s. r. o., with its registered office at Kopčianska 3338 / 82A, 851 01 Bratislava, IČO: 48136999 - the third entity providing transport services
PayU S.A .. Na Strži 61a 140 00 Prague 4 - the third entity providing the payment gateway
Money Services BB, s.r.o .; ID 50702645; VAT number 2120431841; VAT ID SK2120431841 according to §4; Headquarters Továrenská 475/50, 976 31 - third entity providing accounting
Heureka Shopping s.r.o, Karolinská 650/1, 186 00 Prague 8 - Karlín, Czech Republic, IČO: 02387727 - the third entity ensuring satisfaction with the functioning of the website and ensuring the functioning of the service Verified by customers
8.2. The e-commerce operator determines satisfaction with the purchase by means of e-mail questionnaires within the Customer Verified program, in which
e - commerce Operator involved. The Operator sends the Affected Person - Buyer to the Buyer every time the Affected Person - Buyer purchases from the Electronic Commerce Operator, if in accordance with § 62 of Act no. no. 351/2011 Coll. on electronic communications, as amended Affected person - The buyer will not refuse to send electronic mail for direct marketing purposes. The Operator performs the processing of personal data for the purpose of sending questionnaires within the Customer Verified program on the basis of the Operator's legitimate interest, which consists in ascertaining the Satisfaction of the Affected Person - Buyer with the purchase through the Seller's e-shop. The Operator uses a processing intermediary, which is the operator of the Heureka.sk portal, to send questionnaires, evaluation of the Affected Person - Buyer feedback and market position analysis. Affected person - The buyer's personal data is not passed on to any third party for its own purposes when sending e-mail questionnaires. The Affected Person - Buyer may object to the sending of e-mail questionnaires within the Customer Verified program at any time by rejecting further questionnaires using the link in the e-mail with the questionnaire. In the event of an objection by the Affected Person - Buyer, the Operator will not forward the questionnaire to the Affected Person - Buyer.
IX. Information on the transfer of personal data to third countries and their retention period:
9.1.Not applicable. The operator does not transfer personal data of persons to third countries.
X. Instruction on the existence of relevant rights of the Affected Person:
10.1.The person concerned has, inter alia, the following rights, provided that:
10.1.1.Section 10.1 does not affect other rights of the Affected Persons.
10.1.2. The right of the data subject to access data according to Art. 15 of the Regulation, which contains:
the right to obtain confirmation from the Operator or process the personal data of the Affected Person, and if so to what extent. At the same time, if they are processed, I have the right to find out their content and request from the Operator information on the reason for their processing, especially information on: Reason for their processing, categories of personal data concerned, recipients or categories of recipients recipients in third countries or international organizations, the expected retention period of personal data or, if this is not possible, information on the criteria for determining it, the existence of the right to request the controller to correct or delete or restrict the processing of personal data concerning the data subject; the existence of the right to object to such processing, the right to complain to the supervisory authority if personal data have not been obtained from the data subject, any available information as to their source, the existence of automated decision-making, including profiling referred to in Article 22 (2). 1. and 4. Regulations and in these cases at least meaningful information on the procedure used, as well as the meaning and expected consequences of such processing of personal data for the data subject, on reasonable safeguards under Article 46 of the Regulation concerning the transfer of personal data if personal data are transferred to third country or international organization.
10.1.3.The right to provide a copy of the personal data being processed, but subject to the condition that the right to provide a copy of the personal data processed must not adversely affect the rights and freedoms of others.
10.1.4. The data subject's right to rectification pursuant to Article 16 of the Regulation, the content of which is the right: for the Operator to correct incorrect personal data concerning the data subject without undue delay. the right to supplement the data subject's incomplete personal data, including by providing a supplementary declaration of the data subject, the data subject's right to delete personal data (the so-called "forgetting" right) pursuant to Article 17 of the Regulation, which contains:
10.1.5. The right to obtain from the Operator without undue delay the deletion of personal data concerning the Affected Person, if any of the following reasons is met:
the data subject is no longer necessary for the purposes for which they were obtained or otherwise processed. The data subject shall withdraw the consent on the basis of which the processing takes place, provided that there is no other legal basis for the processing of personal data. personal data pursuant to Article 21 (2) 1. Regulations and no legitimate reasons prevail for the processing of personal data or the data subject objects to the processing of personal data pursuant to Article 21 (1). 2. Regulations, personal data have been processed illegally, personal data must be deleted in order to comply with a legal obligation under European Union law or the law of the Member State to which the Controller is subject, personal data have been obtained in connection with the offer of services
information society pursuant to Article 8 (1) 1. Regulations;
10.1.6 the right for the Operator who disclosed the data subject of the Data subject, taking into account the available technology and costs of implementing the measures, to take appropriate measures, including technical measures, to inform other data processing operators that the Data subject requests them, to delete all references to such personal data, a copy or replica thereof, the right to delete personal data containing the content under Article 17 para. 1. and 2. Regulations shall not apply if the processing of personal data is necessary:
10.1.7.for the exercise of the right to freedom of expression and information.
10.1.8. To fulfill a legal obligation that requires processing under the law of the European Union or the law of the Member State to which the Operator is subject, or to fulfill a task performed in the public interest or in the exercise of public power entrusted to the Operator.
10.1.9.for reasons of public interest in the field of public health in accordance with Article 9 (1). 2. (h) and (i) of the Regulation as well as 3. Regulations.
10.1.10.for archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes pursuant to Article 89 (1). 1. Regulations, in so far as it is probable that the right referred to in Article 17 (1) 1. Regulations shall make it impossible or seriously difficult to achieve the objectives of such processing of personal data; or to prove, assert or defend legal claims;
10.1.11.The right of the Data subject to restrict the processing of personal data pursuant to Article 18 of the Regulation, the content of which is:
10.1.12 the right for the Operator to restrict the processing of personal data in one of the following cases: The data subject challenges the accuracy of the personal data during the period allowing the Operator to verify the accuracy of personal data, the processing of personal data is illegal and the data subject objects The controller no longer needs personal data for processing purposes, but needs them to prove, assert or defend legal claims. 1. Regulations, until it is verified whether the justified reasons on the part of the Operator outweigh the justified reasons of the Affected Person;
10.1.13. the right, in the event that the processing of personal data is restricted, such restricted personal data, with the exception of storage, shall be processed only with the consent of the data subject or to prove, assert or defend legal claims or to protect the rights of another natural or legal person; person, or for reasons of overriding public interest of the European Union or a Member State;
10.1.14. the right to be informed in advance of the lifting of the restriction on the processing of personal data;
10.1.15. the right of the Data subject to fulfill the notification obligation towards the recipients pursuant to Article 19 of the Regulation, which contains: the right for the Operator to notify each recipient to whom personal data have been provided of any correction or deletion of personal data or restrictions on processing carried out pursuant to Article 16; Article 17 (2) 1. and Article 18 of the Regulation, unless it proves impossible or requires a disproportionate effort, the right to have the Operator inform the Affected Person of these recipients, if the Affected Person so requests;
10.1.16.The data subject's right to data transfer pursuant to Article 20 of the Regulation, which contains: the right to obtain personal data concerning the data subject and provided to the Operator in a structured, commonly used and machine-readable format and the right to transfer this data to another operator without being prevented by the Operator if: and / the processing is based on the consent of the Data subject pursuant to Article 6 para. 1. letter (a) Regulation or Article 9 (1) 2. a) of the Regulation, or in the contract pursuant to Article 6 para. 1. letter b) Regulations, and at the same time
b / the processing is carried out by automated means, and at the same time:
10.1.17. the right to obtain personal data in a structured, commonly used and machine-readable format and the right to transfer such data to another operator without the Operator's defense shall not adversely affect the rights and freedoms of others;
10.1.18.the right to transfer personal data directly from one controller to another, as far as is technically possible;
10.1.19. the right of the data subject to object pursuant to Article 21 of the Regulation, which contains:
10.1.20. The right to object at any time on grounds relating to the specific situation of the Data subject against the processing of personal data concerning him or her which is carried out pursuant to Article 6 para. 1. letter (e) or (f) Regulations, including objections to profiling based on these provisions of the Regulation;
10.1.21. in the case of exercising the right to object at any time for reasons related to the con the situation of the data subject against the processing of personal data concerning him or her which is carried out pursuant to Article 6 (1). 1. letter e) or f) Regulations, including objections to profiling based on these provisions of the Regulation, the right not to further process the personal data of the Data subject unless he / she proves the necessary legitimate processing reasons which outweigh the interests, rights and freedoms of the Data subject or reasons for proving , asserting or defending legal claims
10.1.22. the right at any time to object to the processing of personal data concerning the Data subject for the purposes of direct marketing, including profiling to the extent that it relates to direct marketing; in this case, if the Data subject objects to the processing of personal data for direct marketing purposes, the personal data may no longer be processed for such purposes;
10.1.23. in connection with the use of information society services, the right to exercise the right to object to the processing of personal data by automated means using technical specifications;
10.1.24. the right to object, on grounds relating to the specific situation of the data subject, to the processing of personal data concerning the data subject if the personal data are processed for the purposes of scientific or historical research or for statistical purposes pursuant to Article 89 (1). 1. Regulations, but except where processing is necessary for the performance of a task for reasons of public interest;
10.1.25.The right of the data subject related to automated individual decision-making according to Article 22 of the Regulation, which contains:
10.1.26. the right not to be subject to a decision which is based solely on the automated processing of personal data, including profiling, and which has legal effects affecting or similarly affecting him, except in cases under Article 22 (2). . 2. Regulations [i.e. unless the decision: (a) is necessary for the conclusion or performance of a contract between the Affected Person and the Operator,
10.1.27. permitted by the law of the European Union or by the law of the Member State to which the Operator is subject and which also lays down appropriate measures guaranteeing the protection of the rights and freedoms and legitimate interests of the Person concerned;
XI. Instruction on the right of the Data subject to withdraw the consent to the processing of personal data:
11.1. The data subject shall be entitled to withdraw his or her consent to the processing of personal data at any time, without prejudice to the lawfulness of the processing of personal data based on the consent given prior to his or her withdrawal.
The data subject is entitled to withdraw his or her consent to the processing of personal data at any time - in whole or in part. The partial withdrawal of consent to the processing of personal data may concern a certain type of processing operation (s), while the lawfulness of the processing of personal data to the extent of the remaining processing operations shall remain unaffected. The partial withdrawal of consent to the processing of personal data may relate to a specific purpose of the processing of personal data / certain purposes of the processing of personal data, while the lawfulness of the processing of personal data for other purposes remains unaffected.
The Affected Person may exercise the right to revoke the consent to the processing of personal data in paper form to the Operator's address registered as its registered office in the Commercial Register at the time of revoking the consent to the processing of personal data or in electronic form by electronic means (by sending an e-mail to the Operator's e-mail address). stated when identifying the Operator in this document).
XII. Instruction on the right of the data subject to lodge a complaint with the supervisory authority:
12.1.The data subject has the right to lodge a complaint with the supervisory authority, in particular in his Member State of habitual residence, place of work or alleged infringement, if he considers that the processing of personal data concerning him is contrary to the Regulation, all without prejudice to any other administrative or judicial remedy.
The person concerned shall have the right to be informed by the supervisory authority to which the complaint has been lodged, as the complainant, of the progress and outcome of the complaint, including the possibility of a judicial remedy under Article 78 of the Regulation.
12.2. The supervisory body in the Slovak Republic is the Office for Personal Data Protection of the Slovak Republic.
XIII. Information related to automatic decision making, including profiling:
13.1. As in the case of the Operator it is not the processing of personal data of the Data subject in the form of automated decision-making, including profiling referred to in Article 22 para. 1. and 4. Regulations, the Operator is not obliged to provide information according to Article 13 par. 2 letter f) Regulations, t. j. information on automated decision-making, including profiling, and the procedure used, as well as the significance and implications the consequences of such processing of personal data for the Data subject. Not applicable.
XIV. Final provisions
14.1. These Principles and instructions on personal data protection and instructions on cookies form an integral part of the General Terms and Conditions and the Complaints Procedure. The documents - General Terms and Conditions and the Complaints Procedure of this Website are published on the domain of the Seller's Website.