Terms and conditions

Terms and Conditions

General Terms and Conditions

Online store roy.sk / noze.sk

I. Merchant Identification
1.1. These General Terms and Conditions (hereinafter the “GTC”) govern the legal relations
between
Business name: ROY.SK s.r.o.
Registered office: Vlkanovská 127, Vlkanová 976 31, Slovak Republic
Registered in the Commercial Register kept by the District Court Banská Bystrica, Section Sro, Insert No. 26201/S
Company ID (IČO): 47614030
Tax ID (DIČ): 2023982488
VAT ID (IČ DPH): SK2023982488
Bank account (IBAN): SK6109000000005058397488
The Seller is a value added tax (VAT) payer.
(hereinafter also the “Seller” or the “Merchant”) and any person who is a Buyer of products
offered by the Seller on the Seller’s Website, and who acts as a consumer within the meaning of
these GTC and the applicable laws defining the consumer under the laws of the Slovak Republic,
in particular: Act No. 108/2024 Coll. on Consumer Protection and on amendments and
supplements to certain acts, as amended, and Act No. 40/1964 Coll. the Civil Code, as amended.
1.2. The Seller’s email and phone contact are:
Email: info@roy.sk
Tel.: +421911734775
1.3. The address for sending correspondence, complaints, and contract withdrawals is:
ROY.SK s.r.o., Vlkanovská 127, Vlkanová 976 31, Slovak Republic
II. Definitions
2.1. For the purposes of these GTC, the Merchant, in accordance with Act No. 108/2024 Coll.,
as amended, states and defines the following terms:
2.2. A distance contract is a contract between the merchant and the consumer agreed and
concluded exclusively by means of one or more means of distance communication without the
simultaneous physical presence of the merchant and the consumer, in particular using an online
interface, electronic mail, telephone, fax, addressed letter or offer catalogue.

2.3. The Merchant (hereinafter also the “Seller”) is a person who, in connection with a consumer contract, the obligation arising therefrom, or in a commercial practice, acts within the scope of their business activity or profession, including through another person acting on their behalf or for their account.
2.4. A Consumer is a natural person who, in connection with a consumer contract, the obligation arising therefrom, or in a commercial practice, does not act within the scope of their business activity or profession.
2.5. A Consumer contract is any contract, regardless of its legal form, concluded by a merchant with a consumer.
2.6. The term Online store is identical to the terms E-shop and Website.
2.7. A Buyer is any person (natural or legal) who has sent an order, in particular via the Seller’s website or by other means of distance communication.
2.8. A Durable medium is a tool that enables the consumer or merchant to store information addressed to the consumer or merchant for a period corresponding to the purpose of that information and in a manner allowing unchanged reproduction and future use, in particular a document, email, USB stick, CD, DVD, memory card, or computer hard drive.
2.9. A Product means, in particular, goods, services, or digital content.
2.10. A Service means, in particular, any activity or performance offered or provided to the consumer.
2.11. Goods means any tangible movable item.
III. Basic Provisions
3.1. These GTC regulate the legal relations between Buyers who are consumers and the Merchant.
3.2. Contractual relations (as well as other legal relations that may arise from the contractual relationship) with Buyers who do not act as consumers are governed by Act No. 513/1991 Coll., the Commercial Code, as amended.
IV. Ordering a Product – conclusion of the purchase contract
4.1. A proposal to conclude a purchase contract by the Buyer is the submission of an order for products by the Buyer, made in particular through the Merchant’s website or by other means of distance communication.

4.2. The purchase contract between the Buyer and the Merchant is concluded at the moment the Buyer receives the order acceptance confirmation for the order created under Clause 4.1 of these GTC by the Merchant (sent electronically to the Buyer’s email address chosen during the ordering process).
V. Term of the purchase contract
5.1. The purchase contract is concluded for a fixed term and terminates in particular upon fulfilment of all obligations of the Seller and the Buyer, namely upon delivery and payment for the products under the concluded purchase contract. This is without prejudice to the Buyer’s rights under the Seller’s statutory liability for defects in the products.
VI. Purchase price – information about the purchase price
6.1. The price of products ordered via the Seller’s Website (the “purchase price”) is shown separately for each product and is valid at the moment the Buyer places the order.
6.2. The purchase price of products listed on the Seller’s Website is the total price of the products including all taxes and is clearly displayed on the Seller’s Website.
VII. Delivery of products
7.1. If the Buyer chooses cash on delivery as the payment method, the Seller is obliged to fulfil the order and deliver the products to the Buyer no later than 30 days from the date of conclusion of the purchase contract under Clause 4.2 et seq. of these GTC.
7.1.1. If the Buyer chooses a payment method other than cash on delivery, the Seller is obliged to fulfil the order and deliver the products to the Buyer no later than 30 days from the date of conclusion of the purchase contract under Clause 4.2 et seq. of these GTC and payment of the total order price to the Seller. If both conditions in Clause 7.1.1 of these GTC have been met (i.e., the purchase contract has been concluded and the total order price has been paid to the Seller), the Seller must deliver the products to the Buyer no later than 30 days from the date both conditions were fulfilled. The usual time for the Seller to dispatch in-stock products is 1 business day from the date of concluding the purchase contract or 1 business day from the date the total order price is paid to the Seller.
VIII. Transfer of ownership
8.1. Title to the sold item and the risk of accidental destruction, accidental deterioration, and loss pass to the Buyer upon delivery.

IX. Payment methods
9.1. You can pay for products on the Seller’s Website by the following methods:
9.1.1. Cash on delivery – fee EUR 1
9.1.2. Online card payment via the STRIPE payment gateway – fee EUR 0
9.1.3. Deposit or bank transfer to the Seller’s account – fee EUR 0
X. Shipping – methods of product delivery and delivery charges
10.1. The purchase price of products does not include shipping costs or other costs related to delivery.
10.2. Delivery methods and delivery charges for ordered products:
10.2.1. Delivery methods:
10.2.1.1. DPD courier service
10.2.1.2. Personal pickup
10.2.1.3. Packeta pickup point
10.2.1.4. Slovenská pošta (Slovak Post), parcel to post office
10.2.1.5. Slovenská pošta (Slovak Post), parcel to address
10.2.2. Delivery charges:
10.2.2.1. Delivery via DPD courier service – EUR 4.90
10.2.2.2. Delivery via Packeta pickup point – EUR 2.99
10.2.2.3. Delivery via Slovenská pošta, parcel to post office – EUR 2.99
10.2.2.4. Delivery via Slovenská pošta, parcel to address – EUR 4.49
10.2.2.5. Personal pickup – EUR 0
10.3. If the total purchase price of products in a single order is higher than EUR 700, the delivery charge for any selected delivery method is EUR 0.

XI. Buyer’s withdrawal from the purchase contract without giving a reason
11.1. The consumer has the right to withdraw from a distance contract and a contract concluded outside the trader’s business premises without giving any reason within the period under Art. XII Clauses 12.1 to 12.3 of these GTC, except for a contract whose subject is:
11.2. Provision of a service, if the service has been fully provided and the provision started before the expiry of the withdrawal period with the consumer’s express consent and the consumer declared they had been duly informed that by granting consent they lose the right to withdraw from the contract after full provision of the service, if the consumer is obliged to pay the price under the contract;
11.3. Delivery or provision of a product whose price depends on movements on the financial market which the merchant cannot influence and which may occur during the withdrawal period;
11.4. Delivery of goods made to the consumer’s specifications or clearly personalized;
11.5. Delivery of goods that are liable to rapid deterioration or expiry;
11.6. Delivery of goods sealed for health protection or hygiene reasons and unsealed after delivery;
11.7. Delivery of goods which, by their nature, are inseparably mixed with other goods after delivery;
11.8. Delivery of alcoholic beverages, the price of which was agreed at the time of the contract, where delivery can take place at the earliest after 30 days and whose price depends on market fluctuations which the merchant cannot influence;
11.9. Urgent repairs or maintenance carried out during a visit requested expressly by the consumer; this does not apply to a contract for the provision of services other than repairs or maintenance, or a contract for the supply of goods other than spare parts necessary for the repair or maintenance, if the contracts were concluded during the merchant’s visit and the consumer did not order those goods or services in advance;
11.10. Supply of audio recordings, video recordings, audiovisual recordings or software in a sealed package which was unsealed after delivery;
11.11. Supply of periodicals except under a subscription agreement;
11.12. Goods purchased at a public auction,

11.13. Provision of accommodation services for purposes other than housing, transport of goods, car rental, catering services, or services related to leisure activities if, under the contract, the merchant is to provide such services at a specific time or within a specific period;
11.14. Supply of digital content not supplied on a tangible medium, if the supply of the digital content has started and the consumer has given express consent to start the supply before the expiry of the withdrawal period, declared they were duly informed that by giving consent they lose the right to withdraw upon the start of the supply of the digital content, and the merchant provided the consumer with confirmation under Section 17(12)(b) or (13)(b) of Act No. 108/2024 Coll. on Consumer Protection, as amended, if the consumer is obliged to pay the price under the contract.
XII. Exercising the right to withdraw from a distance contract and a contract concluded
outside the trader’s business premises
12.1. The consumer may withdraw from a distance contract or a contract concluded outside the trader’s business premises within
a) 14 days from the date of
receipt of the goods by the consumer under Clause 12.4,
conclusion of a contract for the provision of a service,
conclusion of a contract for the supply of water not intended for sale in a limited volume or a specified quantity, and a contract for the supply and consumption of heat,
conclusion of a contract for the supply of digital content not supplied on a tangible medium,
b) 30 days from the date of conclusion of the contract in the case of an unsolicited visit or in connection therewith, or at a sales event or in connection therewith.
12.2. If the merchant provided the consumer with specific information on the consumer’s right to withdraw from a distance contract and a contract concluded outside the trader’s business premises only subsequently, but no later than within 12 months from the start of the withdrawal period under Clause 12.1, the consumer may withdraw from the distance or off-premises contract within
a) 14 days from the day the merchant subsequently fulfilled the information obligation, for the period under 12.1(a), or
b) 30 days from the day the merchant subsequently fulfilled the information obligation, for the period under 12.1(b).

12.3. If the merchant failed to provide the consumer with specific information on the right to withdraw from a distance contract and a contract concluded outside the trader’s business premises even under Clause 12.2, the consumer may withdraw from the distance or off-premises contract within 12 months from the expiry of the period under Clause 12.1.
12.4. Goods are deemed received by the consumer at the moment when the consumer or a third party designated by the consumer, other than the carrier, takes over all parts of the ordered goods, or if
a) the goods ordered by the consumer in one order are delivered separately, upon receipt of the last delivered goods,
b) the goods consist of several parts or pieces, upon receipt of the last part or piece,
c) the goods are delivered repeatedly during a certain period, upon receipt of the first delivery.
12.5. The consumer may withdraw from a distance or off-premises contract for the supply of goods even before the start of the withdrawal period.
12.6. The consumer may exercise the right to withdraw from a distance or off-premises contract in paper form or recorded on another durable medium and, if the contract was concluded orally, any clearly worded statement by the consumer expressing the intention to withdraw (a “notice of withdrawal”) is sufficient. The consumer may use the model withdrawal form.
12.7. The withdrawal period under Clauses 12.1 to 12.3 is deemed observed if the consumer sends the notice of withdrawal to the merchant no later than the last day of the period.
12.8. The consumer may withdraw only in relation to a specific product or products if the merchant supplied or provided several products under the distance or off-premises contract.
12.9. The burden of proof regarding exercise of the right of withdrawal lies with the consumer.
XIII. Rights and obligations of the consumer after withdrawal from a distance contract and
a contract concluded outside the trader’s business premises
13.1. The consumer must, within 14 days from the date of withdrawal under Clause 12.1, send the goods back or hand them over to the merchant or to a person designated by the merchant to receive the goods; this does not apply if the merchant proposes to collect the goods in person or through a designated person. The period is observed if the consumer dispatches the goods to the merchant no later than the last day of the period.

13.2. Upon withdrawal from a distance or off-premises contract under Clause 12.1, the consumer bears only the cost of returning the goods to the merchant or the person designated by the merchant to receive the goods; this does not apply if the merchant agreed to bear the costs themselves or if the merchant failed to fulfil the information obligation, i.e., failed to provide the consumer with specific information on the right to withdraw from a distance or off-premises contract.
13.3. The consumer is liable for any diminished value of the goods resulting from handling the goods beyond what is necessary to establish their nature and characteristics; this does not apply if the merchant failed to fulfil the information obligation under Section 15(1)(f) of Act No. 108/2024 Coll. on Consumer Protection, as amended.
13.4. The consumer must pay the merchant the price for the performance actually provided up to the day the notice of withdrawal was delivered, if the consumer withdraws under Section 19(1) of Act No. 108/2024 Coll. from a distance or off-premises contract for the provision of a service, supply of water not intended for sale in a limited volume or a specified quantity, or supply of heat, and before the start of the performance granted express consent under Section 17(10)(c) of Act No. 108/2024 Coll. The price for the performance actually provided shall be calculated proportionally based on the total price agreed in the contract. If the total price agreed is overstated, the price shall be calculated based on the market price of the provided performance.
13.5. Apart from the obligations under Clauses 13.1, 13.3 to 13.5, and the obligation to pay additional costs under Clause 14.3, the consumer incurs no other obligations or costs from exercising the right of withdrawal under Clause 11.1.
XIV. Rights and obligations of the merchant after the consumer’s withdrawal from a distance contract and
a contract concluded outside the trader’s business premises
14.1. The merchant must, within 14 days from receipt of the notice of withdrawal, refund to the consumer all payments received from the consumer on the basis of or in connection with the distance or off-premises contract or any ancillary contract, including the costs of transport, delivery, postage, and other costs and fees.

14.2. The merchant must refund the consumer all payments under Clause 14.1 to the extent corresponding to the withdrawal if the consumer did not withdraw from the entire distance or off-premises contract. The merchant may not charge the consumer additional costs for transport, delivery, postage, or other costs and fees.
14.3. The merchant is not obliged to reimburse additional costs if the consumer expressly chose a delivery method other than the least expensive standard delivery offered by the merchant. Additional costs are the difference between the delivery costs chosen by the consumer and the cost of the least expensive standard delivery offered by the merchant.
14.4. In the case of withdrawal from a distance or off-premises contract for the supply of goods, the merchant is not obliged to refund payments under Clause 14.1 before the goods have been delivered back to them or until the consumer proves that the goods have been sent back, unless the merchant proposes to collect the goods in person or through a designated person.
14.5. The merchant must refund payments under Clause 14.1 using the same means of payment used by the consumer; this is without prejudice to the merchant’s right to agree with the consumer on another method of refund, provided the consumer is not charged any fees in connection with the refund.
14.6. The merchant must arrange for collection of the goods at their own expense within the period under Clause 14.1 if, under the off-premises contract, the goods were delivered to the consumer’s home at the time of the contract and, considering the nature of the goods, it is not possible to return them by post.
14.7. Unilateral set-off of claims of the merchant and the consumer arising from withdrawal under Clause 11.1 is prohibited.
14.8. The merchant may not require the consumer to pay for
a) provision of a service, supply of water not intended for sale in a limited volume or a specified quantity, or supply of heat during the withdrawal period under Clauses 12.1 to 12.3, regardless of the extent of performance, if:
the merchant did not provide the consumer with information under Section 15(1)(f) or (h) of Act No. 108/2024 Coll., or
the consumer did not give the merchant express consent to start providing the service or supplying water or heat under Section 17(10)(c) of Act No. 108/2024 Coll.,

b) complete or partial supply of digital content not supplied on a tangible medium, if:
the consumer did not give the merchant express consent to start supplying the digital content under Section 17(10)(c) of Act No. 108/2024 Coll.,
the consumer did not declare they had been duly informed that by giving consent they lose the right to withdraw, or
the merchant did not provide the consumer with confirmation under Section 17(12)(b) or (13)(b) of Act No. 108/2024 Coll.
XV. Supervisory authority
15.1. The competent authority supervising legal compliance in the field of consumer protection is:
Slovak Trade Inspection (SOI)
Banská Bystrica Inspectorate for the Banská Bystrica Region
Dolná 46, 974 00 Banská Bystrica 1
Supervision Department
Tel.: 048/412 49 69, 048/415 18 71, 048/415 18 73
Fax: 048/412 46 93
Email: bb@soi.sk
Web link for filing submissions: https://www.soi.sk/sk/Podavanie-podnetov-staznosti-
navrhov-a-ziadosti/Podajte-podnet.soi
XVI. Alternative dispute resolution
16.1. If the consumer is not satisfied with the way the Seller handled their complaint or believes the Seller has infringed their rights, the Buyer has the right to contact the Seller with a request for remedy. If the Seller responds negatively or does not respond within 30 days from the date the request was sent by the consumer, the consumer has the right to submit a proposal to initiate alternative dispute resolution under Section 12 of Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes and on amendments and supplements to certain acts, as amended. The competent entity for alternative dispute resolution with the Seller is the Slovak Trade Inspection (contacts available at https://www.soi.sk/sk/alternativne-riesenie-
spotrebitelskych-sporov.soi), or another competent authorized legal entity listed in the register of alternative dispute resolution entities kept by the Ministry of Economy of the Slovak Republic

(the list is available at http://www.mhsr.sk/ or directly at
https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-
1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1).
The consumer has the right to choose which of the listed ADR entities to contact. To submit a proposal for alternative resolution of their consumer dispute, the consumer may use the online dispute resolution platform available at
http://ec.europa.eu/consumers/odr/ or directly at
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage.
Alternative dispute resolution may be used only by a Buyer who acts as a consumer when concluding and performing the contract. ADR concerns only disputes between a consumer and the Seller arising from or related to a consumer contract. ADR applies only to contracts concluded at a distance. An ADR entity may reject a proposal if the quantifiable value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating ADR up to a maximum of EUR 5 including VAT.
All further information regarding ADR between the Seller and the Buyer – consumer arising from or related to the Purchase Contract as a consumer contract is provided on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk and in Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended.
XVII. Supplementary provisions
17.1. The Seller will not conclude a purchase contract nor sell, broker, or deliver alcoholic beverages/products, tobacco products, and other products to persons (Buyers) who, at the time of concluding the contract of sale, have not reached the age of 18, and whose sale to persons under 18 is prohibited under the applicable laws of the Slovak Republic. In connection therewith, the Seller will verify that the Buyer is at least 18 by checking an identity document (ID card or passport) upon handing over the order to the Buyer. This will be carried out by the authorized person delivering the order to the Buyer. If the Buyer has not reached 18 years of age, or does not prove or refuses to prove their age, the Seller will not hand over the order and the purchase contract will terminate.
XVIII. Information on adopted codes of conduct
18.1. The Merchant informs consumers that there are no specific relevant codes of conduct to which the Seller has committed to adhere. A code of conduct means an agreement or set of rules defining the Seller’s conduct that the Seller has committed to follow in relation to one or more specific commercial practices or industries if these are not laid down by a law or other legal regulation or a measure of a public authority, and how the consumer may become acquainted with them or obtain their wording.
XIX. Product reviews by consumers
19.1. The Merchant does not restrict product reviews solely to persons who purchased the product from the Merchant.
XX. Final provisions
20.1. The Seller reserves the right to amend the General Terms and Conditions. The obligation to notify changes in writing is fulfilled by publishing them on the Seller’s Website. In the event of any change to the GTC, the relationship between the Buyer and the Seller is governed by the GTC valid and effective at the time the Purchase Contract was concluded, until it is terminated.
20.2. These GTC form an integral part of the Complaints Procedure and the Privacy Policy (Principles and Information on Personal Data Protection) of this Website. The documents – Complaints Procedure and Privacy Policy – are published on the Seller’s Website domain.
20.3. These General Terms and Conditions become valid and effective upon publication on the Seller’s Website on 30 October 2024.